Recently, many sellers have received performance notifications regarding defective product complaints, and the backend displays Product Condition Complaints – Defective Product. The product was complained by the buyer to be defective and unable to be used properly. The linked ASIN is currently unavailable for sale and is at risk of being removed. Some sellers have appealed several times and been rejected, while others have received a reply email saying "We no longer accept Plan of Action (POA) documents for appealing buyer complaints about product condition.
Main reasons for complaints about defective products There were serious problems Saudi Arabia Phone Number List with the product packaging, causing the product to be damaged during transportation. The functions and uses of the product received by the buyer are inconsistent with or significantly different from the description. Damage, loss or damage to the product caused during transportation. During the packaging process of the product, there are missing parts, resulting in the product not being able to be used normally.
Problems with the manual, which fails to accurately explain how to use the product, causing customers to be unable to use the product correctly. Damage or loss of goods due to force majeure. Malicious complaints from buyers or sellers Preparation of appeal materials 1. , receipts, etc. The invoices must meet the following conditions: Issues within the past 365 days Must include supplier and buyer contact information including name, phone number, address and website Must be true and unaltered Do not use informal emails, documents or screenshots as invoices Upload as jpg, png, gif, pdf image files 2.