By providing these channels, you make it easy for your customers to get in touch, showing them that you’re available and responsive to their needs. It’s like telling them loud and clear, “We’re here to help,” which builds trust and keeps your customers happy.
Live support chat
Another important feature to keep in mind when creating a shipping website is to include a live chat feature. This is because customers/visitors may have a lot of questions, and live chat is a quick and efficient way to provide them with answers.
Nothing says "we value your time" like instant support
You can also use AI chatbots and templates to streamline the process. In most cases, these chat interactions can lead to instant bookings and conversions, increasing sales for your logistics business. At the same time, it shows potential customers that you are there and ready to help 24/7, otherwise they might leave your website with unanswered questions.
Multi-language support
Multilingual support makes your website accessible to people all over the world. The main goal here is to cater to the needs of a global audience by providing content in multiple languages. You can do this by implementing language selection options that magically translate the most important parts of your website into your visitor’s preferred language.
The website needs to be mobile singapore phone list responsive, which means it displays and works well on a variety of mobile devices. It uses responsive technology to cleverly adapt the design elements on the website to different screen sizes. Be prepared for the growing number of users who prefer to browse websites on smartphones and tablets.