preferences, needs and interests of each customer, increase engagement and understanding and reduce the likelihood that users will contact customer care. Videos work as powerful tools to convey energy saving tips, billing information and outage updates, minimizing requests and associated khb directory operating costs. In addition, their digital nature eliminates printing and postage expenses, offering a greener and more economical approach to communication. Not only do they improve customer relationships, but they also contribute to substantial operational efficiency and reduced utility costs.
Engaging customers through social media platforms and digital campaigns to promote energy efficient products and services allows you to avoid expensive traditional advertising methods and achieve great results with smaller budgets.
The most advanced forms of communication are enabled by the expansion of a digitalized customer base. At the same time, companies are leveraging the digitalization of their customer base to strengthen their online presence. The first of the benefits that comes from this virtuous circle is the reduction of utility costs. By using digital tools to strengthen customer engagement, utilities can significantly