More data for your metrics
Utilizing live chat allows you to collect data and contact information about the people who interact with your website. You can then use this data to tailor your marketing efforts and ensure that you are specifically catering to those who are most interested in your law firm’s services.
Improve accessibility
Live chat can greatly improve the overall accessibility of your website. Many people may feel intimidated by all the legal information on a law firm website, but a live chat system can answer any questions people may have in real time while giving them confidence in seeking legal representation.
Issues Law Firms May Face When Using Website Live Chat
Live chat software has a lot of features, but there are still some issues to be aware of. Keep an eye out for the following common issues to ensure your live chat efforts are as effective as possible.
Too few details in the reply
Slow response time
Cost of 24/7 support
Privacy issues
Brand Issues
Still , our strategists at Panlongsheng see the value in live chat, which our clients use every day . If you’re unsure whether a platform like this would be helpful for your law firm, schedule a free evaluation with our team.
Your office hours don’t have to limit your interactions with clients. By implementing 24/7 live chat, you can keep your clients engaged whenever they want to chat. Contact us australia data today to implement a live chat service on your law firm website to boost your legal marketing.