You will also take into account the frequency of his sessions, the music he chooses to motivate himself, the ease with which he can evaluate his performance after each session, etc. In short, always start with true stories told by your customers , or reported by your salespeople, so that each UX user journey is truly relevant.
With this usage scenario in hand, the idea is to test it with the project stakeholders and, why not, with a panel of your customers , selected according to the targeted persona. All nz mobile phone numbers you have to do is evaluate the quality of the experience, reported on the table, and identify the specific points on which you can act to improve the UX user journey – and therefore the experience as such.
As such, each emotion experienced by the user can be seen as an opportunity to correct the experience, or even to innovate. Either because the userdisappointed/frustrated/dissatisfied, or on the contrary because they are satisfied by the product/service and you intend to capitalize on this satisfaction, or even reproduce it in other scenarios. In conclusion, the usage scenario is an essential tool for analyzing the end-to-end UX user journey, and for designing or improving a product/service with a view to offering an optimal experience to your customers .