They are mass text message campaigns that are sent to a large number of contacts, just like a newsletter or promotional SMS notifications. The difference is that, with WhatsApp Business, you can only send a broadcast message to 256 contacts at a time . And it is not easy to select these contacts either. You can do this manually from your phone's contact list or use labels in the app. The downside is that recipients must have your phone number saved for the message to reach them. But otherwise, you can send as many messages as you want by selecting multiple groups of 256 contacts. Automated messages. There are three types of automated messages to make communication in WhatsApp Business more agile.
You can define welcome messages to respond automatically to each chat that is opened. Thus, as soon as users contact you, you invite them to continue chatting, even if you cannot respond at that moment. Out of office messages are automatic responses to queries outside of business Poland Phone Number List hours or when the business is closed for vacation. Quick Replies are saved responses such as “Orders take 2 business days to prepare” or “Thank you for your purchase” that you can quickly select from a menu to answer frequently asked questions in one on one chats. WhatsApp Business in short The application is free. You need a different phone number than your personal one. It only supports one device maximum two if you also use the web app and a single user; Chats are associated with the business account.
It is a solution for businesses, but the automation tools available are limited. It is not scalable; You can only reach a limited number of contacts. It is the best option for micro and small businesses. In summary, the main difference between WhatsApp and WhatsApp Business is that the former is strictly for personal use, while the latter offers you some marketing tools. WhatsApp Business is the free option for small local businesses looking for a solution to answer questions and receive orders through chat. Business vs whatsapp business Source. Meta 3. The WhatsApp Business API is a separate service from the WhatsApp Business application. In case you don't know, an API connects two different software programs so that they work together.